Mulki Adventure Tour | Surfing

Refund/Cancellation Policy – Weekend Trips from Bangalore

In the event that YOU cancel your trek, this is the cancellation policy we follow:

• *Intimation Period means the number of days before the tour is scheduled to start
• **Cancellation Fee is the amount of money that will be deducted from the total billing amount before offering the refund.
• Refund/Cancellation requests are accepted only by email at [email protected] and not via call or Whatsapp.

NOTE:

• Cancellations on the day of departure or a day prior due to work/family emergencies, health issues, etc. would not be entertained, and no refund or transfer to further dates shall be allowed for the same. 

• If you are wanting to cancel out on the day of departure and move the trek to a future date an additional charge of RS 1500 would have to be incurred to make the movement to a future date. This can be availed only within 3 months from the date of the actual trip departure.

• Additional charges would be deducted (based on from where you booked) if you cancel the trek at any given date (along with the scenario described above), as payment gateway/event listing charges.

Transfer of Dates Policy

• If you wish to shift your date of booking due to any unforeseen circumstances, the same should be intimated to us not less than 72 hours before the date of the event. (Not valid for group or corporate bookings)

• Only one transfer per booking shall be permitted. Your booking shall stand canceled if you fail to join the event on the transferred dates.

• Once the option of data transfer is made, the booking amount shall be held as credits with us, and in no case will a refund be made further on.

• Transfer of Dates is not valid for Bhutan, Meghalaya, Himalayan Treks, Spiti or any other event worth is above 5000/- INR.

• Transfer of dates on the day of departure shall be possible at an additional charge of 1500/- per person  (applicable for few events).

In the pandemic everything is unpredictable, and we are doing our best to give you the finest services. We are also abiding by guidelines laid by the government for everyone’s safety. In this, if the government issues a lockdown notice 24 hours before the departure date, we will issue a full refund. The money will be directly credited to your account.

In another scenario, if a lockdown notice is imposed on the departure date, we will secure your amount through credits that you can use for further bookings. Consider it your bank for future bookings. Your money is safe with us.

For all the above choices, you can transfer your tickets to your friends. We would be more than happy to have them on board and you could save your hard-earned money.

In order to make this a smooth and enjoyable process for all involved we ask that you read and follow the below guidelines: 

• Prohibited items: For the safety and comfort of all, the use of alcohol, intoxicants, or smoking is not allowed at any point during the journey and trek.
• Meals before departure: If you have opted for the “With Travel” option, we request you to complete your dinner before boarding the bus, as no dinner will be provided en route.  
• Travel arrangements: Transport is arranged based on the group size but both options have push-back seats for your comfort. Non-AC tempo traveller for groups of up to 12 trekkers. And a non-AC minibus for groups of 13 and more.
• Pre-departure meals: In case you have chosen the “With Travel” option, we ask you to please complete your dinner before getting on the bus as no dinner will be served during the bus journey.
• Independent travel: If you prefer to arrange your own private transportation to the destination, be sure to choose the "Without Travel" option in the booking page. Important: In this case, please ensure you have access to a private car for the entire duration of the trip. Public transport is limited and unreliable given the remote locations. While your scheduled activities start at the homestay, you will need to have your own mode of private transport to move around and participate in the activities on day two. 
• Accommodation standards: Our trips are nature-focused and often in remote locations. The accommodations provided are basic, clean and comfortable. We do not promise or organise luxury amenities.
• Meals provided: We offer simple vegetarian meals throughout the trip. Non-vegetarian food will not be provided.  
• Environmental responsibility: We follow a strict Leave No Trace policy in accordance with the rules of the Forest Department. While plastic is not allowed, everyone is expected to carry any and all waste back to the base and carefully dispose of it. Together, let’s leave the hills better than we found them.
• Your personal belongings: You are solely responsible for your personal belongings, valuables, and jewelry. Plan The Unplanned is not liable for any lost or damaged items. 
• Delays and unforeseen events: While we aim to be on schedule, delays may occur due to traffic or vehicular issues beyond our control. We request your cooperation in case of slight delays in reaching our destination.